Frequently Asked Questions (FAQs)
Do You Have a Size Guide?
Yes, we offer a comprehensive Size Guide to assist you in finding the perfect fit for your jewellery. Please refer to our Size Guide for detailed measurements and tips.
What Payment Methods Do You Accept?
We accept the following payment methods for online purchases:
- Visa
- Mastercard
- American Express (AMEX)
- Shop Pay
- Apple Pay
- Google Pay
- Grab Pay
- PayPal
- Atome (Buy Now, Pay Later)
Payment will be processed from your credit or debit card as soon as you place your order. To ensure a secure shopping experience, all data transmitted over the internet is encrypted and protected. For more information on privacy and security, please visit our Privacy Policy.
What Should I Do If I Forget My Password?
If you’ve forgotten your password, you can reset it by clicking on the ‘Forgot Password?’ link on the My Account page. Follow the instructions provided to set a new password.
What Is Your Return and Exchange Policy?
If you’re not completely satisfied with your purchase, we offer a one-time exchange for an item of equal or higher value. Please note that we do not provide monetary refunds. To be eligible for an exchange, items must be returned in new and unused condition, along with their original packaging, within 30 days of receiving your order. We recommend inspecting your items upon receipt. For more details, please refer to our Return and Exchange Policy.
Do You Offer Gift Wrapping Services?
Yes, we provide complimentary festive gift wrapping with any purchase. You can add this option during the checkout process.
Do You Offer International Shipping?
Yes, we offer international shipping to various countries. Please note that international shipping rates do not include customs fees or taxes that may be incurred depending on the destination country. For more information, please refer to our Shipping & Delivery page.